Our awesome team counts 50 people with the CS Director at the wheel and 4 CS Managers supervising each one of our key markets (Spain, Italy, Germany, and France). The remaining members are spread between CS Agents, Billing, Content and Claim Specialists, and Tech Support.
We at Customer Service have a very clear mission: to delight our customers and effortlessly provide solutions to all of their needs by giving them a smooth customer service experience. To ensure optimal results, all of our moves are based on data-informed decisions.
From help center localization, official claims, customer escalations, to bugs and incident reporting, quality analysis, and KO management; our priority is to help our clients with anything they need.
Meet the team!
Even though you can find multiple roles that perform a variety of tasks within the CS team, we can divide them into two broad categories: CS Operations and CS Support Operations
CS Operations
This category includes all Agents and Managers from the department whose job is to attend to every customer need and solve it as efficiently and simply as possible. Agents, as well as Managers, are divided by countries depending on their expertise so they can give the best experience possible to our clients.
CS Support Operations
In this category you'll find every other position that isn't a CS Agent or Manager. Roles such as Content Specialist, Training Specialist, or Tech Support, to name a few, are a core part of the department even if they don't have direct contact with clients. These are the joints that help the CS department move and perform at its best every day. They treat directly with stakeholders and customers to build smooth and result-oriented user experiences.
