Copywriter content specialist

About us

Shipping is complex and online stores need a solution. With our technology, they can improve the shipping experience and deliver a premium service to their customers.

HelpPacklink.jpg

Operating in 10 countries, our passion for getting shipping right means we support our customers every step of the way, making shipping simple and transparent. What is our Vision: To Capture Online Shipping Around the World and our Mission: by helping online stores give a great delivery experience

Our values: as our core guide in our decisions and culture.

Earn it - Without trust we can’t grow. So we earn trust - from each other, our customers and our partners.

Do it - We’re in a race to achieve our vision so we act, then iterate. We don’t overthink - simply shipping by simply thinking.

Live it - We’re at our best when we’re challenged, learning and having fun.

Our awesome customer service crew

This team is making it possible that Packlink leads shipping services in Europe, working in 10 different countries. Team mission is to delight our customers by effortlessly providing solutions; that is providing a simple and resolute customer service experience.

We are growing fast, meaning that our customer service department will face strong new challenges to support business growth and will need to integrate new talents into his team 📈!

What are we looking for

We want an enthusiastic and organized Customer Service Content Specialist to join our awesome team.

We are looking for a Content Specialist to write, proofread and coordinate localization across different languages of customer service help content.

Content Specialist responsibilities include producing new help content as well as optimizing existing content to decrease contact rate. If you have excellent writing and editing skills in English and experience managing help content, we’d like to meet you.

The reader of your content is a customer looking for help to solve a problem, your most important goal when writing a help article is to make sure you have a clean writing, your sentences are well organized and your content is impossible to misunderstood.  

Are you ready to join our dynamic and fast-paced team? If so, please continue reading! 

The skills set

 

  • Write help content for our help centers and internal documentation. 
  • Proofread, re-structure and edit existing content when needed.
  • Coordinate the localization of the content across all different languages.
  • Experience with Zendesk Guide and Support.
  • Monitor performance of existing help content. 
  • Propose new article ideas when new product launches of changes occur.
  • Hands-on and can-do attitude, ready to grow with our company and teamwork player. 
  • Comfortable with a high paced, dynamic environment in an international company. Excellent analytical skills.
  • Excellent communication skills and used to work cross-departmentally.
  • High level of English. 
  •  


    It would be amazing if you also have

     

  • Experience in a SaaS company
  • Multi-cultural communication skills
  • English Bilingual or native
  •  

    What we offer

    - 💸 Clear and transparent compensation plan.

    The salary range for this role: 30.000

    We always included the salary ranges in all job offers in order to be clear about our expectations. In addition, we will discuss this range with you in the first recruiting call to assure that we are aligned.

    - 📙  Personal Training Budget. 

    Up to 800€/year training budget (certifications, conferences attendance…) for investing in your professional development. We want to help you to improve your technical skills, feel involved in the product community, and develop your soft skills in order to lead teams or manage other stakeholders. Increased to 2000€ for Engineering and Product roles!

    - 🏠 Remote first company 

    All team-members in Packlink are remote employees. You can decide (after covid) if you want to work in the office from 2 days per week up to 3 days per quarter. In addition, in your compensation offer, we will include 50€/month (600€ per year) in order to compensate for your expenses working from home.

    - 🔗 Referral Fee policy We need your support for hiring top-class talent! For this reason we have a referral fee policy from 1k to 3K in relation to the complexity for hiring the different types of roles.

    - 🇬🇧 🇪🇸 Free language classes 

    Thirsty of knowledge? Learn a new language by joining our free English/Spanish/French classes. In groups of 4-5 people, you can connect and enjoy learning your favourite language with one of our great coaches. 

    - 🏐 Health and Wellness 

    We want to take care of your well-being! For this reason, you can choose one of these options:

    • Sports membership: Gym, pilates, kick-boxing... we are happy to cover the cost of any of them!
    • Private health insurance: If you prefer medical insurance, we have a great proposal with our partner Sanitas.

    - 🎂 Enjoy your Birthday 

    Take your birthday off and celebrate in style! Don't mind if it is during the weekend or bank holiday, we will fix it!. You can change it for your kids birthday as well!

    - ⚖️ Great work-life balance 

    We offer a flexible work schedule. We will try to adapt it to your personal situation for assuring that you can work as much comfortable as possible! 

    And yes... he hates the extra-hours! We work hard to guarantee that you can leave the office or turn off the laptop every day at the correct time!

    - 💜 A inclusive and upbeat work environment 

    Leave your suit behind (if this is what you want!)... we’re a t-shirt and converse kind of place. But this is more than a lack of dress code! Our culture enhances diversity and we are happy to see how you can be yourself in a security environment meanwhile you are working and defending your point of view. 

    - 🌍 A truly international team 

    A truly international team: 10 languages, 20 nationalities working in the same company. Also, our company language is English and all internal communication and open meetings are in English.

    -💻 Configure your workstation.

    In relation to your position, you can choose among different options for configuring your workstation. Whether you prefer Mac or Linux (or Windows…), 1 additional screen or 2… enjoy your brand-new work from home set-up essentials.

    -🏟️ Company events.

    Work hard, play hard! We do our best every day even in our regular team-building events. Now it will be remote but we hope to come back again! 

    - 💰 Flexible Salary.

    We work with Cobee in order to save taxes with our reflex plan: transport, restaurant and kindergarten. It works really good and we are super happy with them as a partner. 

    Plus, many more exciting perks! Are you ready for discovering them?

    Usually responds within a week

    Or, know someone who would be a perfect fit? Let them know!

    Some of your colleagues

    Madrid

    Calle Amaltea, 9
    28045 Madrid Directions

    Awesome perks for an awesome crew!

    • Free language classes 🇬🇧 🇪🇸

      We are English and Spanish speakers and offer the ability to improve your language skills with classes.

    • Health and Wellness 🏅

      We care about your well-being: gym membership or private health insurance, 100% free.

    • Enjoy your Birthday 🎂

      Take your Birthday day off and celebrate in style!

    • Great work-life balance ⚖️

      We offer a flexible work schedule and the ability to work from home.

    Be part of our rocket team

    Join the fastest-growing global provider of shipping services and technology. We make shipping’s easy and transparent for people and businesses throughout the world.

    Already working at Packlink - Simply Shipping?

    Let’s recruit together and find your next colleague.

    email
    @packlink.com
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