Business Analyst

Be part of the shipment revolution!


About us

Shipping is complex and online stores need a solution to compete globally. With our technology, they can improve the shipping experience and deliver a premium service to their customers.

Operating in 10 countries, our passion for getting shipping right means we support our customers every step of the way, making shipping simple and transparent. What is our Vision: To Capture Online Shipping Around the World and our Mission: by helping online stores give a great delivery experience.

Our values: as our core guide in our decisions and culture.


Earn it - Without trust we can’t grow. So we earn trust - from each other, our customers and our partners.
Do it - We’re in a race to achieve our vision so we act, then iterate. We don’t overthink - simply shipping by simply thinking.
Live it - We’re at our best when we’re challenged, learning and having fun.


What are we looking for

We are seeking a Business Data Analyst for our Fraud and Payment team in order to provide proactive support, analysis and solutions to improve the company performance.

The ideal candidate is a team-oriented individual who is passionate about data-driven analytics insights and decision-making.

You must have the drive to build effective and scalable analytical solutions to address
challenges and drive efficiencies. This role will perform analytical deep dives focusing on revenue reporting, data, and assess analytics needs.

Some of the position goals and daily responsibilities are the following:

  • To achieve our budget goals.
    In the Fraud and Payment team, our daily obsessions are identifying margin leaks in order to increase profitability while we offer the best customer experience possible. You will analyse performance, define optimisation KPI's and implement them through A/B tests. You will collaborate with the rest of the areas such as BI, other financial areas, product managers or sales to achieve the company goals . This is a truly cross-department role!
  • To define the payment and risk ecosystem
    We are starting from scratch to define how it’s the ideal payment and risk ecosystem. You’ll contribute to diagnose the current situation, propose and implement the new department tools and processes.
  • Collaborating with people across the organization. 
    We have a customer-centric and data-driven mindset for finding the best solution for improving business margin at the same time that we are taking care of our customer experience.


The skill set required:

  • Between 2-5 years of experience as a Business Analyst.
  • Experience working with relational databases and proficient with SQL/Big Query.
  • Experience with visualization tools such as Tableau or Google DataStudio.
  • Strong analytical skills used to handle complex projects.
  • Ability to communicate complex quantitative analyses in a clear, precise, and actionable manner to both technical and non-technical audiences.
  • An entrepreneurial or "Make it happen" spirit (the team is just starting and there is an exciting challenge ahead!).
  • An appetite for solving Business problems with data impacting the company numbers!
  • customer-centric profile for taking care of the customer experience in the solutions proposed.
  • English level C1 is a must (part of the recruiting process will be in English)


It'd be amazing if you also have
  • Experience learning and apply machine learning/analytics in Finance projects.
  • Logistics/Shipping or Financial specific knowledge

What we offer

- 💸 Clear and transparent compensation plan.

The salary range for this role: from 30.000€ + 3.000€ variable

We always included the salary ranges in all job offers in order to be clear about our expectations. In addition, we will discuss this range with you in the first recruiting call to assure that we are aligned.

📙  Personal Training Budget. 

Up to 800€/year training budget (certifications, conferences attendance…) for investing in your professional development. We want to help you to improve your technical skills, feel involved in the product community, and develop your soft skills in order to lead teams or manage other stakeholders.

- 🏠 Remote first company 

All team-members in Packlink are remote employees. You can decide (after covid) if you want to work in the office from 2 days per week up to 3 days per quarter. In addition, in your compensation offer, we will include 50€/month (600€ per year) in order to compensate for your expenses working from home.

- 🔗 Referral Fee policy We need your support for hiring top-class talent! For this reason we have a referral fee policy from 1k to 3K in relation to the complexity for hiring the different types of roles.

- 🇬🇧 🇪🇸 Free language classes 

Thirsty of knowledge? Learn a new language by joining our free English/Spanish/French classes. In groups of 4-5 people, you can connect and enjoy learning your favourite language with one of our great coaches. 

- 🏐 Health and Wellness 

We want to take care of your well-being! For this reason, you can choose one of these options:

  • Sports membership: Gym, pilates, kick-boxing... we are happy to cover the cost of any of them!
  • Private health insurance: If you prefer medical insurance, we have a great proposal with our partner Sanitas.

- 🎂 Enjoy your Birthday 

Take your birthday off and celebrate in style! Don't mind if it is during the weekend or bank holiday, we will fix it!. You can change it for your kids birthday as well!

- ⚖️ Great work-life balance 

We offer a flexible work schedule. We will try to adapt it to your personal situation for assuring that you can work as much comfortable as possible! 

And yes... he hates the extra-hours! We work hard to guarantee that you can leave the office or turn off the laptop every day at the correct time!

- 💜 A inclusive and upbeat work environment 

Leave your suit behind (if this is what you want!)... we’re a t-shirt and converse kind of place. But this is more than a lack of dress code! Our culture enhances diversity and we are happy to see how you can be yourself in a security environment meanwhile you are working and defending your point of view. 

- 🌍 A truly international team 

A truly international team: 10 languages, 20 nationalities working in the same company. Also, our company language is English and all internal communication and open meetings are in English.

-💻 Configure your workstation.

In relation to your position, you can choose among different options for configuring your workstation. Whether you prefer Mac or Linux (or Windows…), 1 additional screen or 2… enjoy your brand-new work from home set-up essentials.

-🏟️ Company events.

Work hard, play hard! We do our best every day even in our regular team-building events. Now it will be remote but we hope to come back again! 

- 💰 Flexible Salary.

We work with Cobee in order to save taxes with our reflex plan: transport, restaurant and kindergarten. It works really good and we are super happy with them as a partner. 

Plus, many more exciting perks! Are you ready for discovering them?

Or, know someone who would be a perfect fit? Let them know!


Calle Amaltea, 9
28045 Madrid Directions

Awesome perks for an awesome crew!

  • Free language classes 🇬🇧 🇪🇸

    We are English and Spanish speakers and offer the ability to improve your language skills with classes.

  • Health and Wellness 🏅

    We care about your well-being: gym membership or private health insurance, 100% free.

  • Enjoy your Birthday 🎂

    Take your Birthday day off and celebrate in style!

  • Great work-life balance ⚖️

    We offer a flexible work schedule and the ability to work from home.

Be part of our rocket team

Join the fastest-growing global provider of shipping services and technology. We make shipping’s easy and transparent for people and businesses throughout the world.

Already working at Packlink - Simply Shipping?

Let’s recruit together and find your next colleague.


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