Customer Service Germany

We are looking for a Customer Service Agent. If you are motivated for developing your career in a customer service dep, this is a great opportunity for you!
About Packlink

In Packlink we want to be the fastest-growing global provider of shipping services and technology.

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We are building the best shipping platform for private customers and businesses. Shipping is a complex business and small to medium businesses need a solution to the problems shipping brings into their day to day work. With our technology, SMBs can improve their shipping experience delivering a premium service to their customers

Our passion for getting shipping right led us to work in more than 10 countries supporting our customers and making their shipping operative simple and transparent.

What will be your goals?
  • Handle inbound phone calls 
  • Support the sales team for queries related to customer service 
  • Be a first point of contact to handle and resolve customer complaints.
  • Provide friendly and efficient service, manage complaints and resolve situations between customers and providers.
  • Respond professionally to inbound phone calls, chats and emails - Identify and escalate issues when necessary.
  • Compose thoughtful and accurate message responses.
  • Proactively and independently work to meet customer service KPIs
What we are looking for?

We are looking for a highly motivated, experienced Customer Service Agent who will serve as internal support for our Sales team and take inbound calls. The role is based in our headquarters in Madrid. 

You need to enjoy working in a fast-paced, dynamic environment and be very solution driven. We're looking for friendly, proactive, customer-oriented profiles, eager to make a difference, go the extra mile, while working in a very close-knit team environment. Your contribution to our service commitment right from the very start is key.

The skill and experiencie set
  • You are are native in German and English, Spanish is a plus.
  • Have a minimum of 2 years working in customer service, ideally within the logistics sector.
  • Are familiar with online customer service platforms, including online chat and ticketing systems.
  • Are not afraid of challenges, complaints and work well under pressure.
  • Have strong communication and interpersonal skills.
  • Are a people person, communicative, calm and persuasive.
  • Are team oriented, enthusiastic, self-motivated and quick learner.
  • You are flexible to organize the workload and varying shifts with your team.
What we offer

- Compensation plan 💸

Salary Range: 18k-20k.

- Free language classes 🇬🇧 🇪🇸

We are English speakers! and we love to support you on it. Also Spanish too!

- Health and Wellness is not optional 🏅

We care about you: gym membership or private health insurance, 100% free.

- Enjoy your Birthday 🎂

Take your Birthday day off and celebrate it in the way you want it.

- Great work-life balance ⚖️

Flexible working schedule and working from home

- A young and upbeat work environment 👕

Leave your suit behind; we’re a t-shirt and converse kind of place.

- A truly international team 🌍

10 languages, 15 nationalities working in the same place.

and many, many more surprises... Come join us!

Or, know someone who would be a perfect fit? Let them know!


Calle Amaltea, 9
28045 Madrid Directions

Awesome perks for an awesome crew!

  • Free language classes 🇬🇧 🇪🇸

    We are English and Spanish speakers and offer the ability to improve your language skills with classes.

  • Health and Wellness 🏅

    We care about your well-being: gym membership or private health insurance, 100% free.

  • Enjoy your Birthday 🎂

    Take your Birthday day off and celebrate in style!

  • Great work-life balance ⚖️

    We offer a flexible work schedule and the ability to work from home.

Be part of our rocket team

Join the fastest-growing global provider of shipping services and technology. We make shipping’s easy and transparent for people and businesses throughout the world.

Already working at Packlink - Simply Shipping?

Let’s recruit together and find your next colleague.

  • Christian Presa
  • Eduardo Gulias Davis
  • Guti
  • Iara Chichelnitzky Pérez
  • Javier
  • Maria Cuesta

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